levis Terms of Use

When you open an account on levis, you agree to the terms that govern your use of our platform. These terms cover account creation, deposits and withdrawals, game rules, dispute resolution, and our jurisdiction notice. We've written them to be clear and direct — no hidden clauses or surprise restrictions.

Our terms apply to all users of levis, regardless of whether you access us via web browser, mobile app, or any other interface. We update these terms periodically to reflect changes in our services or applicable law. When we make material changes, we notify you via email or in-app message. Continued use of levis after such notification means you accept the updated terms.

This page outlines the key commitments we make to you and the commitments we ask from you. Our services are available only where local law permits.

Account Opening and Your Responsibilities on levis

Creating your levis account

To open an account on levis, you must provide accurate personal information, including your full name, date of birth, and a valid Indonesian identity number. We use this information to verify your identity and comply with anti-money-laundering regulations. You are responsible for ensuring that all information you provide is truthful and current. If you provide false or misleading information, we may suspend or close your account without refund.

You must also choose a secure password and, if you enable two-factor authentication, keep your phone number up to date. You are solely responsible for maintaining the confidentiality of your password and account credentials. If you suspect unauthorized access to your account, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you have failed to protect your credentials.

Deposits and payment methods on levis

We accept deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing time and fees, which we disclose before you confirm the transaction. You are responsible for ensuring that your payment method is legitimate and that you have the authority to use it. We do not accept deposits from third-party accounts or stolen payment methods.

Once your deposit arrives in your levis account, it is your responsibility to manage your balance. We do not reverse deposits except in cases of technical error or fraud. If you believe a deposit was processed incorrectly, contact our support team within 7 days of the transaction. After 7 days, we cannot investigate or reverse the deposit.

Withdrawals and settlement

You may request a withdrawal at any time. We process withdrawals to your registered payment method within one business day. Withdrawals are subject to verification — we may ask you to confirm your identity or provide additional documentation before processing a large withdrawal. This protects your account from fraud and complies with anti-money-laundering law.

We do not charge withdrawal fees, but your bank or e-wallet provider may. We are not responsible for fees imposed by third-party payment processors. If a withdrawal fails due to incorrect account details or a closed payment method, we will attempt to return the funds to your levis account. If the return fails, we are not liable for the lost funds.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. Each has different settlement times.

Withdrawal timing

We process withdrawals within one business day to your registered payment method.

Verification

Large withdrawals may require identity confirmation. This is standard practice and protects your account.

Disputes

Report deposit or withdrawal issues to support within 7 days. After 7 days, we cannot investigate.

Game Rules and Dispute Resolution on levis

How we operate games on levis

levis offers football markets, live-dealer tables, slot games, and number-prediction markets. Each game type has its own rules, which we publish in the game interface or in our game guides. You are responsible for understanding the rules before you participate. If you have questions about a specific game, contact our support team.

All games on levis are operated fairly and transparently. Live-dealer games involve real dealers and are streamed in real time. Slot games use certified random-number generators. Football markets settle based on official match results. We do not manipulate outcomes, and we do not offer inside information or guaranteed results.

Disputes and complaints on levis

If you believe there is an error in a game result, settlement, or your account balance, contact our support team immediately. We investigate all complaints within 5 business days. If we find an error on our side, we correct it and credit your account. If we find no error, we explain our decision in writing.

If you are not satisfied with our response, you may escalate your complaint to our compliance team. We will review the escalation and provide a final decision within 10 business days. Our decision is binding unless you have grounds to pursue legal action in your own jurisdiction.

• 1
  Report an issue to levis supportStep 1

  Contact us via email or in-app chat with details of the issue. Include transaction IDs and timestamps.

• 2
  We investigate within 5 business daysStep 2

  Our team reviews the complaint and checks our records. We respond with findings and any corrective action.

• 3
  Escalate if neededStep 3

  If you disagree with our decision, escalate to our compliance team for a final review within 10 business days.

Jurisdiction and applicable law

Our services on levis are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sports betting is prohibited by law. You are responsible for verifying that access and use of levis comply with the laws of your own jurisdiction. We are not liable if you access levis from a jurisdiction where it is illegal to do so.

These terms are governed by the laws applicable to levis's operations. Any legal disputes arising from your use of levis will be resolved through the dispute process outlined above. If you pursue legal action, you agree to do so in the jurisdiction where levis is registered, not in your own jurisdiction.

Account suspension and termination

We reserve the right to suspend or close your levis account if you violate these terms, engage in fraud, use prohibited payment methods, or breach applicable law. If we suspend your account, we will notify you of the reason and give you an opportunity to respond within 7 days. If we close your account, we will process any remaining balance as a withdrawal to your registered payment method within 30 days.

If you wish to close your account voluntarily, contact our support team. We will process the closure and return any remaining balance within 5 business days. Once your account is closed, you cannot reopen it under the same credentials, though you may apply for a new account if you meet our eligibility requirements.

Changes to these terms

We may update these terms at any time. Material changes will be communicated to you via email or in-app notification at least 14 days before they take effect. Your continued use of levis after the effective date means you accept the updated terms. If you do not agree with the changes, you may close your account before the effective date.

These terms form the complete agreement between you and levis regarding your use of our platform. They supersede any prior agreements or understandings. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision does not constitute a waiver of that provision.

For questions about these terms or our policies, contact our support team. We maintain English-language support and respond to inquiries within 24 hours during business days. Our services are available only where local law permits, and we encourage you to verify compliance with your jurisdiction's regulations before using levis.